Agency delivery, without the daily firefighting.

The usual fit is a marketing agency with 5–50 people managing multiple client projects, where the founder or operations lead is still pulled into everyday delivery. The scoping conversation helps establish whether the audit suits your situation.

Yes. The audit starts with the delivery process and the tools your team already relies on. The recommendation is based on what needs to be clearer, owned or connected — not on replacing software for its own sake.

Plan for about five to six hours in total across the two weeks, shared across your team. From you: access to the relevant tools, a short kickoff and the 60-minute readout. From your team leads or managers: a few questions each, on a short call or in a written chat, whichever suits them. I only go to the wider team if a question needs it. The rest of the two weeks is my work: going through your tools, tracing every handoff and writing the roadmap.

No. It is recommended, not required. The $1,500 audit shows what to fix first, but a retainer can also begin straight after a scoping call if your projects need managing now.

It means specific, bounded jobs inside your delivery: routing an intake form into an owned task, firing a handoff alert when ownership changes, rolling status up from your tools, drafting a report narrative a person then edits. Every one of them names the tool it runs in and the person who checks it. It does not mean an autonomous agent running your agency, and I do not describe anything as shipped until it has run in real client work.

Yes. After a scoping call, I can put you in touch with an agency owner I worked with for years, for a short reference call.

I do. Not a team, not a junior: I am the one in your tools, on your team’s calls and in your team’s messages. I work every weekday, and weekends are off. If I am ever unavailable, you hear it from me first, and the work keeps moving, because every process is written down in your tools and your team knows the rhythm.

You keep client relationships, strategic direction, creative decisions, pricing and budgets, and the final say on anything irreversible. I do not take client calls: I work inside your agency, and I prepare the updates, timelines and reports your account team shares with clients. I take delivery coordination, timelines, resourcing, status reporting, risk escalation and the handoffs between people, and I can help you hire for delivery roles. You keep the client; I keep the machine running, and you get a weekly picture of where everything stands. I also run the accountability rhythm, so everyone knows what they own and when it is due. Managing people’s performance stays with you, and I give you the facts you need to do it well.

I am based in New Delhi and work US Eastern hours. I am online from 9am to 4:30pm ET (to 3:30pm in winter, when US clocks go back). UK and Australian hours are by arrangement. Outside those hours, the work runs asynchronously in the tools your team already uses: written updates, shared docs and a short weekly call. Routine messages get a reply within one working day. For anything urgent, message me on Slack or WhatsApp and I reply within a few hours, during my working hours. If you need someone on-site, or available until the end of your working day, I am not the right fit.

Never more than four. I keep the list small on purpose, so every agency gets the hours it pays for, and your work never waits behind a long queue of other clients.

You share access through a password manager such as LastPass, never over email or chat, so you can see and remove it at any time. Everything I build lives in your own accounts. No AI tool is connected to your systems or your clients’ sites without you knowing and agreeing to it in writing first: which tool, what data it sees, and who checks its output.

Everything I build is documented in SOPs and lives in tools you own, so the system keeps running after I step away. You are not renting a process that disappears when I do. If you would like me to stay close to it, past clients can keep me on a lighter plan to keep it running and for strategic advice.

No. You receive the roadmap and can use it with your existing team, ask for fractional operations support, or ask me to automate the repetitive work it identifies, at a fixed price per workflow. If you start the retainer with 90 days, one automation is included free.

$3,000 a month for 10–15 hours a week is the starting point, not a ceiling. If a month needs more than the plan covers, I tell you before it happens and we agree the extra time together. Nothing is billed that you have not approved. The retainer covers delivery coordination, timeline management, resourcing decisions, status reporting, risk escalation and the handoffs between team members. Automations for repetitive work are quoted separately, at a fixed price per workflow, apart from the one included free with a 90-day start.

My own tools and working costs are on me. The software your systems run on, such as your project management app or an automation tool, sits in your accounts and is billed to you by the vendor, so it stays yours if we stop working together. Extra hours are only ever agreed with you first.

The retainer has a 60- or 90-day minimum, depending on the start you choose. After that it runs month to month, and either of us can stop with 30 days’ notice. If you start with 90 days, the $1,500 audit is included (already had it? It is credited against your first month, if you start within 7 days of the readout), and I build one automation for you free, on my own time rather than your retainer hours. I recommend it from what your audit shows, and we agree which one, its scope and what “done” means before I build it. It runs in your own tools, and a person on your team checks its output. The handover is included: everything is documented and stays in tools you own. If something I deliver misses what we agreed, I fix it at no extra charge. For automations, that covers anything that does not work as built for 30 days after handover; later changes, or updates when your tools change, are quoted separately. For the audit, if the readout does not give you a clear, prioritised list of what to fix, you do not pay the balance.